Snacker white shoe

Ready to ship in 3-5 business days from Sri Lanka

---

 

Shipping Policy

---

At Custom zone, we are committed to providing you with a seamless and timely shipping experience. We want you to receive your purchased products as quickly as possible while ensuring the highest level of care and attention to your order.

Processing Time:
Once we receive your payment, our team will begin processing your order with the utmost priority. Our processing time includes verifying the payment, quality checking your products, and preparing them for shipment. We aim to complete this process efficiently and accurately.

Estimated Shipping Time:
After the processing is complete, your order will be handed over to our trusted shipping partners. The estimated shipping time may vary depending on your location and the shipping method chosen. Please note that delivery times can be affected by factors such as your location, national holidays, and unforeseen circumstances. We work diligently to ensure timely deliveries.

Tracking Information:
You will receive a tracking number as soon as your order is shipped. This will allow you to monitor the progress of your delivery and have real-time updates on its status.

Delivery Address:
Please ensure that your delivery address is accurate and complete to avoid any delays. If you need to make changes to your shipping address, please contact us immediately.

Shipping Costs:
Shipping costs are calculated based on the size and weight of your order, as well as your chosen shipping method. The total shipping cost will be displayed during the checkout process.

Shipping Method:
We offer a variety of shipping methods to accommodate your preferences and needs. You can select your preferred shipping method during the checkout process. If you have specific shipping requests or questions, please contact our customer support.

International Shipping:
For our international customers, please be aware that customs duties and taxes may apply in your country. It is your responsibility to be aware of and cover any additional costs associated with international shipping.

Delivery Times:
While we strive to deliver your products promptly, delivery times may vary. Here are some general estimates:

Domestic (within Sri Lanka): 7 Days
International (outside Sri Lanka): Not Applicable
Please note that these are estimated delivery times and may not account for delays due to customs, holidays, or other factors.

Contact Us:
If you have any questions or concerns about your order or shipping, please do not hesitate to contact our customer support team. We are here to assist you throughout the entire process and ensure your satisfaction.

Thank you for choosing Custom zone. We appreciate your trust in our products and services.

Custom zone

---

 

Refund Policy

---

If you decide that an item is unsuitable or you change your mind, we regret to inform you that we do not offer refunds. However, we are happy to assist with size exchanges, but please be aware that shipping fees for exchanges must be covered by the customer. It is essential to ensure that the item is in its original condition, unworn, and with the tags still attached. For further details on the exchange procedure, please reach out to us through our Contact Us page. Please note that until your exchange parcel reaches us, it remains your responsibility, so it is important to retain proof of postage. We cannot accept liability for parcels that are lost in transit on the way to us. We appreciate your understanding and cooperation in this matter. If it is a fault from our side, the delivery fee is free. If you have any questions or concerns, please do not hesitate to contact us.