AWSHANSA Samurai Oversized T-Shirt (Unisex)

Ready to ship in 3-5 business days from Sri Lanka

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Shipping Policy

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Domestic Shipping:

We offer shipping services exclusively within Sri Lanka.
All orders are processed and shipped within 1-3 business days from the date of purchase.
Delivery times may vary depending on the shipping address and courier service, typically ranging from 3-7 business days.
Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.
Shipping Charges:

A flat shipping fee of LKR 400 will be applied to all orders.
This shipping fee covers packaging, handling, and delivery costs.
Delivery Service:

We utilize reliable courier services for all deliveries.
Customers have the option for cash-on-delivery or prepaid orders.
Island-wide delivery is available, including remote areas, subject to courier coverage.
Order Tracking:

Customers can track their order status using the provided tracking number.
For any inquiries regarding the shipment status, customers can contact our customer service team via WhatsApp at 0725458995.
Shipping Address:

Customers are responsible for providing accurate shipping information during checkout.
Awshansa Clothing Store is not liable for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer.
Delivery Issues:

In the event of any issues or delays with the delivery, customers are encouraged to contact our customer service team promptly for assistance.
We will work diligently to resolve any shipping-related issues and ensure timely delivery of orders.
Shipping Updates:

Customers will receive notifications regarding the status of their order, including confirmation, dispatch, and delivery updates.
We strive to keep customers informed throughout the shipping process to ensure a seamless shopping experience.
Shipping Policy Updates:

Awshansa Clothing Store reserves the right to update or modify the shipping policy as necessary.
Any changes to the shipping policy will be communicated to customers through our website or via email.
By placing an order with Awshansa Clothing Store, customers agree to abide by the terms and conditions outlined in the shipping policy. For further inquiries or assistance, please contact our customer service team.

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Refund Policy

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Eligibility:

Customers may be eligible for a refund under the following circumstances:
Received defective or damaged items.
Incorrect items delivered.
Unacceptable quality of the product.
Refund requests must be submitted within 7 days of receiving the order.
Refund Process:

To initiate a refund, customers must contact our customer service team via WhatsApp at 0725458995 or email within the specified timeframe.
Customers should provide relevant order details, including order number, item(s) purchased, and reason for refund request.
Our customer service team will review the request and may require additional information or evidence, such as photographs of the defective or damaged items.
Inspection and Approval:

Upon receiving the refund request, our team will assess the eligibility based on the provided information.
If the request is approved, customers will be provided with instructions for returning the item(s).
Return of Item(s):

Customers are responsible for securely packaging and returning the item(s) in their original condition, unless otherwise instructed by our team.
Return shipping costs may be covered by Awshansa Clothing Store in cases of defective or incorrect items.
Refund Processing:

Once the returned item(s) are received and inspected, our team will process the refund within 7-14 business days.
Refunds will be issued to the original payment method used for the purchase.
Non-Eligibility:

Refunds will not be issued for the following reasons:
Change of mind or preference.
Damage caused by misuse, neglect, or improper care.
Items returned without prior approval or outside the specified timeframe.
Communication:

Throughout the refund process, customers will be kept informed via email or WhatsApp regarding the status of their request.
Our customer service team is available to address any inquiries or concerns regarding refunds.
Policy Updates:

Awshansa Clothing Store reserves the right to update or modify the refund policy as necessary.
Any changes to the refund policy will be communicated to customers through our website or via email.
By making a purchase from Awshansa Clothing Store, customers agree to adhere to the terms and conditions outlined in the refund policy. For further assistance or inquiries, please contact our customer service team.