UrbanStep Ankle Boot for men 2024

Shipping Countries: Sri Lanka

Ready to ship in 3-5 business days from China

At Drop Zone, we are committed to providing you with a seamless and timely shipping experience. We want you to receive your purchased products as quickly as possible while ensuring the highest level of care and attention to your order.

Processing Time:
Once we receive your payment, our team will begin processing your order with the utmost priority. Our processing time includes verifying the payment, quality checking your products, and preparing them for shipment. We aim to complete this process efficiently and accurately.

Estimated Shipping Time:
As we ship from China, please note that the estimated shipping time for your package will be 30 working days. This duration may vary depending on your location and the shipping method chosen. Keep in mind that delivery times can be influenced by factors such as customs clearance, your location, national holidays, and unforeseen circumstances. We are dedicated to working diligently to ensure your package reaches you as efficiently as possible.

Tracking Information:
You will receive a tracking number as soon as your order is shipped. This will enable you to monitor the progress of your delivery and access real-time updates on its status.

Delivery Address:
Please ensure that your delivery address is accurate and complete to avoid any delays. If you need to make changes to your shipping address, please contact us immediately.

Shipping Costs:
Shipping costs are calculated based on the size and weight of your order, as well as your chosen shipping method. The total shipping cost will be displayed during the checkout process.

Shipping Method:
We offer a variety of shipping methods to accommodate your preferences and needs. You can select your preferred shipping method during the checkout process. If you have specific shipping requests or questions, please contact our customer support.

International Shipping:
For our international customers, please be aware that customs duties and taxes may apply in your country. It is your responsibility to be aware of and cover any additional costs associated with international shipping.

Contact Us:
If you have any questions or concerns about your order or shipping, please do not hesitate to contact our customer support team. We are here to assist you throughout the entire process and ensure your satisfaction.

Thank you for choosing Drop Zone. We appreciate your trust in our products and services.

Drop Zone

At Drop Zone, we are committed to providing you with high-quality products and excellent service. Your satisfaction is our top priority. In the event that you encounter an issue with your purchase, we aim to address it promptly and fairly.

Refund Eligibility:

We offer refunds for products that have manufacturing faults or issues that occur as a result of our side, such as errors in product customization or defects in materials and workmanship. If you believe your product falls under these categories, please reach out to our customer support team to initiate the refund process.

Non-Refundable Items:

We do not provide refunds for the following situations:

Change of Mind: We are unable to process refunds for items that you decide are unsuitable, or if you have a change of mind after the purchase.

Sizing Issues: We recommend carefully reviewing our sizing guides before making a purchase. We do not refund items that do not fit, as sizing information is provided for your convenience.

Shipping Costs: We cannot refund delivery charges or postage costs associated with your order, as these are non-refundable.

Initiating a Refund:

If you believe your product has a manufacturing fault or an issue caused by our side, please contact our customer support team through our Contact Us page. They will guide you through the refund process and assist with the necessary steps.

Proof of Purchase:

To initiate a refund, you will need to provide proof of purchase, such as your order number and a description of the issue. Our customer support team may request additional information or images to assess the situation.

Refund Process:

Once we have received your refund request and confirmed the issue, we will process your refund promptly. Refunds will be issued using the original payment method you used for the purchase. Please allow a reasonable amount of time for the refund to reflect in your account.

Contact Us:

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure a fair and satisfactory resolution to any issues you may encounter.

Thank you for choosing Drop Zone. We appreciate your trust in our products and services.
Drop Zone